_____ concerns the willingness or readiness of employees or professionals to provide service.
A) Sympathy
B) Responsiveness
C) Empathy
D) Quality
Correct Answer:
Verified
Q38: Service _ refers to the consistency and
Q45: Which of the following statements about service
Q46: Tangibles refer to
A) perishable goods.
B) physical evidence
Q47: Electrical problems in cars are often difficult
Q49: During Jack and Leah's first visit to
Q51: _ are often involved to a relatively
Q52: A few years ago, if you wanted
Q53: Empathy refers to the
A) service provider's efforts
Q54: After Betty was told she had to
Q55: Identify the reason why the quality of
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