In a modern customer-oriented organization chart, the ________ of an organization immediately follow the customer segment.
A) top management
B) marketing department
C) middle management
D) frontline people
E) lower management

Question

Quizplus · Accepted Answer

Frontline people, such as customer service representatives or sales personnel, are responsible for direct interactions with customers and therefore would come immediately after the customer segment in a customer-oriented organization chart. Top management, marketing, and middle/lower management would come after frontline people in the chart.

In a Modern Customer-Oriented Organization Chart, the ________ of an Organization