A customer-service interface is defined as any place at which a company seeks to manage a relationship with a customer.

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A customer-service interface refers to any point of contact between a company and its customers, where the company looks to manage and improve the relationship with customers. This interface may include in-person interactions, online communication channels, telephone calls, social media platforms, customer feedback and support systems, and more.

A Customer-Service Interface Is Defined as Any Place at Which