Delivery refers to how well a product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process.
A) expedience
B) intensity
C) tangibility
D) performance
E) accuracy

Question

Quizplus · Accepted Answer

Accuracy refers to how closely the delivery matches the customer's expectations, and is an important aspect of a successful delivery. Speed, performance, tangibility (physical attributes of the product or service), and intensity (strength or force) are also important factors in delivery, but accuracy is the best choice to complete the sentence.

Delivery Refers to How Well a Product or Service Is