In outbound telemarketing, the call center employees ________.
A) sell high-involvement products
B) initiate calls from a location closer to prospects
C) offer huge discounts to customers
D) initiate calls to prospects and customers
E) answer the queries of consumers who call for information

Question

Quizplus · Accepted Answer

Outbound telemarketing involves employees initiating calls to prospects and customers in order to sell products or services. They are not necessarily selling high-involvement products or offering huge discounts, and they may not be located closer to prospects than the customers themselves. While they may also answer customer queries, this is not the primary focus of outbound telemarketing.

In Outbound Telemarketing, the Call Center Employees ________