A hospital utilizes the functional nursing care delivery system, and patient satisfaction scores have been falling in each quarter of the past year. What is a likely reason for this decrease?. Select all that apply.

Question

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The functional nursing care delivery system, where tasks are divided among team members with each member responsible for certain tasks rather than holistic patient care, can lead to patients feeling a lack of personal connection and confidence in their caregivers (C) and experiencing fragmented care (E), as they may interact with multiple staff members for different needs. This fragmentation can make care feel impersonal and disjointed, contributing to lower patient satisfaction scores.

A Hospital Utilizes the Functional Nursing Care Delivery System, and Patient