A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n):
A)SOA.
B)SLA.
C)TCO.
D)RFQ.
E)SaaS.

Question

Quizplus · Accepted Answer

SLA stands for Service Level Agreement and it is a formal contract between customers and service providers that outlines the specific responsibilities of the service provider in terms of the quality, availability, and performance of the service they are providing to the customer. It also outlines the expectations of the customer and the repercussions if the service provider fails to meet the agreed-upon service levels. SOA stands for Service-Oriented Architecture, TCO stands for Total Cost of Ownership, RFQ stands for Request for Quotation, and SaaS stands for Software as a Service, all of which are not related to the definition of SLA.

A Formal Contract Between Customers and Their Service Providers That