A bank has reworked its mortgage application process so that several steps are handled by computer software,and some steps are combined to reduce bottlenecks in processing.The goal is to gradually improve its efficiency over time.This is an example of:
A)automation.
B)rationalization of procedures.
C)paradigm shift.
D)TQM.
E)six sigma.

Question

Quizplus · Accepted Answer

The bank has rationalized its procedures by combining steps and using computer software to improve efficiency over time. Automation is a part of rationalization, but not the whole picture. Paradigm shift, TQM, and Six Sigma are not relevant to this situation.

A Bank Has Reworked Its Mortgage Application Process So That