The practice of using call centers, where employees receive calls from customers and provide service by taking orders and answering queries, is called ________.
A) customer response marketing
B) guerilla marketing
C) rective marketing
D) internal marketing
E) inbound telemarketing

Question

Quizplus · Accepted Answer

The practice of using call centers specifically for receiving calls from customers and providing service by taking orders and answering inquiries is referred to as inbound telemarketing. Options A, B, C, and D do not accurately describe this particular practice.

The Practice of Using Call Centers, Where Employees Receive Calls