According to the service-quality model,the fourth "gap" is the one between ________.
A) perceived service and expected service
B) service delivery and external communications
C) service-quality specifications and service delivery
D) management perception and service-quality specification
E) consumer expectation and management perception
Correct Answer:
Verified
Q25: Factors that lead to customer switching behavior
Q26: According to Berry,Parasuraman,and Zeithaml,_ is the single
Q27: According to the service-quality model,the fifth "gap"
Q28: There is a(n)_ where consumer perceptions on
Q29: In the context of holistic marketing,_ describes
Q31: Firms have decided to raise fees and
Q32: According to the service-quality model,the third "gap"
Q33: Clients judge the service outcome not only
Q34: _ describes the employees' skill in serving
Q35: There are shifts that favor the customer
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents