Which of the following statements about retail store personnel is true?
A)The presence of knowledgeable sales personnel is generally unimportant to shoppers.
B)Shoppers tend to rate the quality of service they receive from sales personnel as low.
C)The turnover rate among sales personnel is low.
D)Superior customer service is rarely seen as a competitive advantage.
E)Store personnel are unrelated to a store's image.

Question

Quizplus · Accepted Answer

Shoppers often rate the quality of service from sales personnel as low due to various factors such as lack of training, high turnover, or insufficient staffing, which can affect the overall shopping experience.

Which of the Following Statements About Retail Store Personnel Is