Gina's Nail Salon is serious about pleasing its customers.Employees are trained to immediately and pleasantly respond to any customer complaints,and they are empowered to offer discounts and free add-ons to customers who believe they have received anything less than the best service.Gina's Nail Salon focuses on ________.

Question

Quizplus · Accepted Answer

The passage clearly states that Gina's Nail Salon is focused on immediately and pleasantly responding to customer complaints and offering discounts and free add-ons to customers who believe they have received anything less than the best service. This is a clear example of quick service recovery, which is the process of quickly addressing and resolving customer complaints to maintain customer satisfaction.

Gina's Nail Salon Is Serious About Pleasing Its Customers