A bank would have discovered a critical incident if an examination of customer complaints revealed its customers were upset because they had to stand in line too long.

Question

Quizplus · Accepted Answer

A critical incident is an event or situation that significantly impacts a company's operations, reputation, or financial stability. If customers are consistently complaining about long wait times in line, it can indicate an operational issue within the bank that needs to be addressed to prevent further negative impact on customer satisfaction and loyalty.

A Bank Would Have Discovered a Critical Incident If an Examination