By allowing employees to spend up to $2,500 to compensate guests for certain inconveniences, Marriott is empowering its employees to quickly recover from critical incidents.

Question

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By allowing employees to compensate guests up to $2,500 for certain inconveniences, Marriott is giving its employees the authority to quickly resolve critical incidents and improve guest satisfaction.

By Allowing Employees to Spend Up to $2,500 to Compensate