The level of service that requires that the customers themselves to perform many functions during the purchase process is __________.
A)full-service
B)limited-service
C)self-service
D)customized-service
E)automated-service

Question

Quizplus · Accepted Answer

The level of service that requires customers themselves to perform many functions during the purchase process is called self-service. This type of service is common in industries such as fast food, banking, and retail where customers are expected to perform tasks such as ordering, payment, and even bagging their own items.

The Level of Service That Requires That the Customers Themselves