Alana operates a wedding preparation service that aids brides-to-be in the planning of their weddings.To maintain a quality image and a standardized offering,Alana provides extensive training for each of her employees.What unique aspect of services is Alana trying to address?
A)impressionability
B)intangibility
C)inconsistency
D)inseparability
E)uniqueness of the service

Question

Quizplus · Accepted Answer

Alana is trying to address the issue of inconsistency in her service by providing extensive training for each of her employees. This will ensure that all employees deliver the service in a standardized and consistent manner, maintaining the quality image of Alana's wedding preparation service.

Alana Operates a Wedding Preparation Service That Aids Brides-To-Be in the Planning