Andrea Arenas is the owner of 2 Places at 1 Time,a concierge company.She and her staff of 60 perform everyday services,such as walking the dog,picking up cleaning,waiting for the repairman,and going to the post office,for people who are too busy to perform these simple acts.She is such a caring person and so well liked that her customers recommend her instead of her business to people who are looking for someone to perform similar services.Their inability to see the distinction between Arenas and her 2 Places at 1 Time concierge service is an example of which unique characteristic of services?
A)intangibility
B)impressionability
C)incongruity
D)inseparability
E)inflexibility

Question

Quizplus · Accepted Answer

The customers' inability to see the distinction between Andrea Arenas and her concierge service is an example of inseparability, which is a unique characteristic of services. Services cannot be separated from the person or entity providing them, unlike tangible products.

Andrea Arenas Is the Owner of 2 Places at 1