The dimension of service quality called ________ is the ability to perform the promised service dependably and accurately.
A) reliability
B) assurance
C) accuracy
D) responsiveness
E) empathy

Name: The dimension of service quality called ________ is the ability to perform the promised service dependably and accurately. A) reliability B) assurance C) accuracy D) responsiveness E) empathy
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Question

Quizplus · Accepted Answer

Reliability refers to the ability of a service to perform the promised service dependably and accurately.

The Dimension of Service Quality Called ________ Is the Ability