The language used in the SOW requirements should avoid words that allow for multiple interpretations. Use active voice for all requirements and use shall whenever a provision is optional.

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The language in the SOW (Statement of Work) should indeed avoid words that allow for multiple interpretations and use active voice for clarity, but "shall" is used for mandatory requirements, not optional ones. Optional provisions typically use words like "may" or "should."

The Language Used in the SOW Requirements Should Avoid Words