The first step in the process used to build the quality management plan is to:
A) Build checklists to aid in collecting and monitoring.
B) Conduct training on the organization's quality initiative.
C) Obtain commitment and shared understanding from stakeholders on the quality standards.
D) Determine how each metric result will be collected.

Question

Quizplus · Accepted Answer

The first step in building a quality management plan is to obtain commitment and shared understanding from stakeholders on the quality standards. This involves identifying who the stakeholders are and what their expectations are for quality. Without this information, it is impossible to develop a plan that meets the expectations of all stakeholders. Once this step is completed, the other steps, such as building checklists and determining metric collection methods, can be more effectively implemented.

The First Step in the Process Used to Build the Quality