Standardization ________.
A) enables a manager to increase his or her span of control
B) makes it necessary to increase the number of levels in the hierarchy
C) increases the need for direct supervision
D) can be used only in a highly centralized organization

Question

Quizplus · Accepted Answer

Standardization helps managers to create clear sets of procedures and rules that can be easily followed by employees. This results in reduced variation in output and increased efficiency, which allows managers to increase their span of control, or the number of employees they can effectively manage. This does not necessarily require an increase in the number of levels in the hierarchy or direct supervision, and can be applied in both centralized and decentralized organizations.