In addition to giving emergency instruction to the caller, a dispatcher can also use prearrival instructions to: 1. comfort a distressed caller.
2) elicit additional information.
3) provide emotional support.
4) coordinate responders.
A) 1 and 2 only
B) 1, 3, and 4
C) 1, 2, and 3
D) All of the above

Question

Quizplus · Accepted Answer

Prearrival instructions can be used to comfort a distressed caller, elicit additional information, and provide emotional support. Coordination of responders is typically a separate task not directly related to prearrival instructions.

In Addition to Giving Emergency Instruction to the Caller, a Dispatcher