The cost of customer dissatisfaction, lower employee morale, and reduced information availability are examples of ____.
A)tangible costs
B)fixed costs
C)intangible costs
D)variable costs

Question

Quizplus · Accepted Answer

The cost of customer dissatisfaction, lower employee morale, and reduced information availability are intangible costs. Intangible costs are the costs that are not easily measurable and are not directly associated with a specific product or service.

The Cost of Customer Dissatisfaction, Lower Employee Morale, and Reduced