In 2000,Amtrak,the Intercity Passenger Train Service in the U

In 2000,Amtrak,the intercity passenger train service in the U.S. ,discontinued its customer satisfaction guarantee program (a full price refund if the rail trip was not to the customer's satisfaction).Instead of 1 passenger in 1,000 claiming the guarantee,the rate was 4 in 1,000;many claims being due to delays caused by weather or due to congested tracks used by other freight rail companies.Critically assess the pros and cons of Amtrak's guarantee program.