Which activity in the maintenance phase requires that a formal process be established whereby users can submit system change requests?
A)Obtaining maintenance requests
B)Transforming requests into changes
C)Implementing changes
D)Designing changes

Question

Quizplus · Accepted Answer

The activity of obtaining maintenance requests includes establishing the process by which users can submit system change requests. This process is typically formal and documented to ensure consistency and fairness in the handling of requests. The other activities listed (transforming requests, implementing changes, designing changes) are all part of the change management process but do not specifically relate to the establishment of the request submission process.

Which Activity in the Maintenance Phase Requires That a Formal