When Toyota announces a product recall on its Camry model due to a faulty igniter, they are using ________ to coordinate with dealers and car owners.
A) reverse logistics
B) outbound logistics
C) inbound logistics
D) inventory logistics
E) disintermediation

Question

Quizplus · Accepted Answer

Reverse logistics involves the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal. In the case of a product recall, Toyota would use reverse logistics to manage the return process of the faulty Camry models from the customers back to the company or a service facility for repair, replacement, or disposal.

When Toyota Announces a Product Recall on Its Camry Model