A New Client Presents to the Dental Office for Treatment

A new client presents to the dental office for treatment. Client demographic and clinical data are collected and reviewed by the dentist and the dental hygienist who together determine that the case is too complex for the office to handle and suggest the client seek another provider. The client is informed that he or she will not be accepted into the practice. Which statement BEST describes this situation?

A) The dentist cannot refuse to treat any client once data are collected
B) The dentist can decline accepting the client
C) The dentist should not have collected the client data
D) A dentist must treat a client at least once before the referral
E) None of the above; the dentist must accept and treat the client