When a bank takes loan requests over the phone and hand-delivers the money to the customer, it becomes a ________ specialist.
A) geographic
B) job-shop
C) quality-price
D) channel
E) service

Question

Quizplus · Accepted Answer

The bank's focus on personal interaction with the customer over the phone and delivering the loan money in person indicates a strong emphasis on personalized service. Therefore, the bank is a service specialist.

When a Bank Takes Loan Requests Over the Phone and Hand-Delivers