________ refers to training and motivating employees to serve customers well.
A) External marketing
B) Promotional marketing
C) Direct marketing
D) Internal marketing
E) Interactive marketing

Question

Quizplus · Accepted Answer

Internal marketing refers to the efforts made by a company to train and motivate its employees to provide excellent customer service. By investing in their own workforce, businesses can improve customer satisfaction and loyalty, leading to increased sales and profitability. This approach focuses on creating a strong internal culture and ensuring that employees are aligned with the company's values and goals, which in turn translates into better customer experiences.

________ Refers to Training and Motivating Employees to Serve Customers