The zone of tolerance for a service is the perceived economic benefits in relationship to the economic costs.

Name: The zone of tolerance for a service is the perceived economic benefits in relationship to the economic costs.
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Quizplus · Accepted Answer

The zone of tolerance for a service refers to the range of acceptable performance for a service, in terms of how much the service deviates from the customer's expectation. It is not directly related to economic benefits and costs.

The Zone of Tolerance for a Service Is the Perceived