Satisfied customers constitute the company's ________.
A) customer relationship capital
B) customer churn
C) target audience
D) high-value customers
E) customer touch points

Question

Quizplus · Accepted Answer

Satisfied customers are important because they represent the company's customer relationship capital - the value of the relationship between the company and its customers. This includes factors such as trust, loyalty, and brand reputation, which are critical for long-term business success.

Satisfied Customers Constitute the Company's ________