Amanda Perkins is a senior sales manager in Arlington Steelworks. As the customer base of her company has grown larger and more demanding over the last few years, Amanda insists on ________, or using groups of people from various departments such as sales, technical support, engineering, and even upper management to service complex accounts.

Question

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The term "team selling" refers to involving a cross-functional team from different departments to service complex accounts. This ensures that all aspects of customer needs and technical requirements can be met efficiently. Cross selling (A) refers to the practice of selling additional products/services to existing customers. E-procurement (B) is the process of using electronic methods to purchase goods and services. Observational research (D) is a research method that involves observing and recording behaviors and events in their natural setting. Vendor screening (E) refers to the process of evaluating and selecting suppliers to ensure that they meet certain criteria.

Amanda Perkins Is a Senior Sales Manager in Arlington Steelworks