Social media has revolutionized customer service.

Question

Quizplus · Accepted Answer

Social media platforms have become an important channel for customers to seek support, air complaints, or express satisfaction with a brand's products or services. Customer service teams have had to adapt to social media demands, creating instant responses that are helpful, empathetic, and capable of resolving issues in real-time. Social media has also enabled brands to increase customer engagement, build loyal relationships, and improve their reputation.

Social Media Has Revolutionized Customer Service