All of the following are characteristics of total quality management EXCEPT ________.
A)intense focus on competition
B)concern for continual improvement
C)improvement in the quality of everything the organisation does
D)accurate measurement
E)empowerment of employees

Question

Quizplus · Accepted Answer

Total Quality Management does not have an intense focus on competition. While it does aim to improve quality and efficiency to remain competitive in the marketplace, its primary focus is on improving processes and delivering high-quality products and services to customers.

All of the Following Are Characteristics of Total Quality Management