________ communication takes place when a credit analyst in the credit department communicates directly with a regional marketing manager about a customer problem.
A)Lateral
B)Theoretical
C)Upward
D)Downward
E)Diagonal

Question

Quizplus · Accepted Answer

Diagonal communication occurs when individuals from different departments and at different levels of the organization hierarchy communicate directly to solve a problem or make a decision, bypassing the traditional vertical chain of command. In this case, a credit analyst (likely lower in the hierarchy and from the finance or credit department) communicating with a regional marketing manager (higher in the hierarchy and from the marketing department) exemplifies diagonal communication.

________ Communication Takes Place When a Credit Analyst in the Credit