The Ability of Customer Service Employees to Listen Actively and Communicate

The ability of customer service employees to listen actively and communicate effectively goes a long way ________.

A) in whether or not the situation is resolved to the customer's satisfaction
B) toward making sure the problem doesn't happen again
C) establishing a programmed decisions approach to reoccurring problems
D) in making sure the customer has no hard feelings toward the company
E) in determining whether the customer will return