According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called 'quality'.

Name: According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called 'quality'.
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The textbook defines quality as the ability of a product or service to consistently and reliably do what it is supposed to do and to meet customer expectations.

According to the Textbook, the Ability of a Product or Service