Which of the following is NOT a service quality dimension?
A)accuracy
B)flexibility
C)courtesy
D)convenience
E)consistency

Name: Which of the following is NOT a service quality dimension? A)accuracy B)flexibility C)courtesy D)convenience E)consistency
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Flexibility is not traditionally considered a service quality dimension. The common dimensions include reliability, assurance, tangibles, empathy, and responsiveness.

Which of the Following Is NOT a Service Quality Dimension