All of the following are dimensions of service quality EXCEPT ________.
A)timeliness
B)convenience
C)performance
D)completeness
E)courtesy

Question

Quizplus · Accepted Answer

The dimensions of service quality are typically identified as tangibles, reliability, responsiveness, assurance, empathy, and sometimes convenience and timeliness. Performance is not recognized as a separate dimension of service quality.

All of the Following Are Dimensions of Service Quality EXCEPT