Studies have shown a difference between the actual time customers spend waiting and their perceived time.

Name: Studies have shown a difference between the actual time customers spend waiting and their perceived time.
Brand: Quizplus
Rating: 4.8 (32 reviews)

Question

Quizplus · Accepted Answer

Studies have shown that customers' perceived waiting time can be influenced by factors such as the environment, the service provider's behavior, and the length of the overall service experience, whereas their actual waiting time is a more objective measure of the time they spend waiting.

Studies Have Shown a Difference Between the Actual Time Customers