A company that commits to TQM adopts a process-oriented focus rather than the product-oriented focus which traditional organizations typically have.

Question

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TQM (Total Quality Management) is a process-oriented approach that focuses on continuously improving all aspects of a company's operations, from product design to customer service, in order to provide the highest level of quality to customers. This approach differs from the traditional product-oriented approach which focuses primarily on creating the best possible product without necessarily considering the overall process or customer experience.

A Company That Commits to TQM Adopts a Process-Oriented Focus