Warranty service,handling complaints,and costs of litigation are examples of:
A)internal failure costs.
B)external failure costs.
C)appraisal costs.
D)prevention costs.
E)replacement costs.

Question

Quizplus · Accepted Answer

Warranty service, handling complaints, and costs of litigation are all examples of external failure costs. These costs are incurred after the product has been delivered to customers and are a result of quality problems that were not prevented or detected earlier.

Warranty Service,handling Complaints,and Costs of Litigation Are Examples Of