Service blueprinting
A) provides the basis to negotiate prices with suppliers
B) mimics the way people communicate
C) determines the best time for each step in the process
D) focuses on the provider's interaction with the customer
E) shows how Ishikawa techniques can be added to improve quality

Question

Quizplus · Accepted Answer

Service blueprinting is a tool used to visualize and understand customer experiences and interactions with a service provider. It focuses on the provider's interaction with the customer, mapping out each step of the process and identifying potential issues or areas for improvement. It does not directly relate to negotiations with suppliers, communication, determining the best timing, or incorporating Ishikawa techniques.

Service Blueprinting