The decline in customer satisfaction for outsourced call centers highlights which aspect of outsourcing risk?
A) cost
B) quality
C) core competency
D) erratic utility functionality
E) technological

Question

Quizplus · Accepted Answer

The decline in customer satisfaction indicates a decrease in the quality of service provided by the outsourced call centers. This highlights the risk associated with outsourcing quality control to a third-party provider.

The Decline in Customer Satisfaction for Outsourced Call Centers Highlights