When a local restaurant that features barbecue sometimes delivers food fast and hot,but at other times is slow and the food arrives at the table cold,it is an example of the service characteristic of ________.
A)intangibility
B)inseparability
C)variability
D)autonomy
E)perishability

Question

Quizplus · Accepted Answer

The variability characteristic refers to the inconsistency in service delivery which can vary from one time to another. In this case, the restaurant's delivery time and the temperature of the food are inconsistent.

When a Local Restaurant That Features Barbecue Sometimes Delivers Food