Which of the following is NOT one of the links in the service-profit chain,linking service firm profits with employee and customer satisfaction?
A)internal service quality
B)evidence management
C)satisfied and productive service employees
D)satisfied and loyal customers
E)healthy service profits and growth

Question

Quizplus · Accepted Answer

Evidence management is not a link in the service-profit chain. The other links include internal service quality, satisfied and productive service employees, satisfied and loyal customers, and healthy service profits and growth.

Which of the Following Is NOT One of the Links