Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

Name: Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.
Brand: Quizplus
Rating: 4.9 (43 reviews)

Question

Quizplus · Accepted Answer

Access refers to the ease with which customers can contact the service, not to keeping customers informed in language they can understand, which relates more closely to the determinant of communication.

Of the Several Determinants of Service Quality, Access Is the One