Sometimes when you call a customer service center,you are put on hold; you don't not know how long it will be before the holding behavior is reinforced by the response of an associate,and it doesn't matter what one does in the meantime.Holding on a phone line is reinforced on a _____ schedule.

Question

Quizplus · Accepted Answer

A fixed-interval schedule means the reinforcement occurs after a specific amount of time has passed, such as getting a paycheck every two weeks. A fixed-ratio schedule means the reinforcement occurs after a specific number of responses, such as getting paid for every 10 products made. A variable-ratio schedule means the reinforcement occurs after an unpredictable number of responses, such as winning a slot machine. In the case of being put on hold, the reinforcement (talking to an associate) occurs at an unpredictable time, making it a variable-interval schedule.

Sometimes When You Call a Customer Service Center,you Are Put