Mary Alice's boss at the restaurant where she works wants to meet with her concerning a complaint from a customer yesterday.Mary Alice thinks the customer complained because they were short-staffed at the restaurant.In other words Mary Alice has made a _____ attribution about the reason for the complaint.

Question

Quizplus · Accepted Answer

Mary Alice has attributed the cause of the complaint to a situational factor (short-staffed at the restaurant) rather than a dispositional factor (such as the customer being difficult or easily upset). This suggests that she is making a situational attribution.

Mary Alice's Boss at the Restaurant Where She Works Wants