Shirley's time sitting at her desk was interrupted when two managers burst into her office with a particularly vicious problem - customer service ratings had been falling over the last quarter.The human resources manager explained that rewarding high performing workers with bonuses would improve customer service.The operations manager countered, noting that there was no way to identify high performing workers because different customer problems required radically different approaches by the workers.What roadblock is Shirley confronted with while trying to identify the true problem?
A)Conflicting viewpoints
B)Impact on other departments
C)Beginning assumptions
D)Solution outdated

Question

Quizplus · Accepted Answer

Shirley is confronted with conflicting viewpoints from the human resources and operations managers, which is making it difficult for her to identify the true problem and solution.

Shirley's Time Sitting at Her Desk Was Interrupted When Two